Privacy Policy

01. Introduction

This Privacy Policy describes how SYARD Media (a trading name of SYARD Media LLC, referred to here as "we", "us", or "our") collects, uses, and protects personal information when you visit syardmedia.com or place an order with us.

We follow the principles of the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar state privacy laws. We do not sell or share personal data to third parties for advertising, and we keep records only for as long as a legitimate purpose remains.

02. What we collect

We collect three categories of information:

• Account information you provide: name, email address, phone number, billing address, shipping address.
• Transaction information: items ordered, payment status, dispatch and delivery records. Card numbers are not stored on our servers, they are tokenised by our payment processor.
• Technical information collected automatically: IP address, browser type, pages visited, referring URL, device identifiers, set via essential and analytics cookies.

03. How we use it

We use the information above for the following purposes:

• To process orders and arrange shipping.
• To communicate with you about your order, including dispatch confirmation and delivery updates.
• To respond to enquiries you send to the studio.
• To send the quarterly studio letter, only if you have explicitly subscribed.
• To prevent fraud, comply with legal obligations, and improve the site.

04. Sharing

We share data only with processors required to deliver the service:

• Payment processor, to authorise and capture card payments.
• Shipping carriers, to deliver the order.
• Email service provider, to send transactional and marketing emails.
• Hosting provider, to operate the site.

Each processor is bound by a data processing agreement and may only use the data for the purpose we instruct.

05. Your rights

Under United States state privacy laws (including CCPA and CPRA in California) you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of data we no longer have a legitimate reason to hold.
• Object to processing or withdraw consent, where consent was the legal basis.
• Lodge a complaint with your state Attorney General's office or, in California, the California Privacy Protection Agency.

06. Retention

We retain order records for seven years to comply with United States federal and state financial and tax regulations. Email subscribers are retained for as long as the subscription remains active. Site analytics is retained for fourteen months in aggregated form.

07. Security

The site runs over HTTPS. Card data is tokenised by our processor and never reaches our servers. Internal access to customer data is limited to staff who require it to fulfil orders or respond to enquiries.

08. Contact

For any privacy related question, including a request to exercise the rights above, please write to:

SYARD Media
118 N 4th Street
Brooklyn, NY 11249, United States
privacy@syardmedia.com